Welcome to Hidden Gorilla Ltd

New site coming soon

About Us

Our purpose is to help teams innovate their customer experiences to deliver better outcomes and profit in the simplest, fastest way possible.

We count some of the top brands on the planet as clients because we are trusted to deliver results and apparently we are also huge fun to work with. Though who wouldn’t have fun designing a new Flagship Toy store in central London or defining a world class traveler experience for CrossRail passengers.

We are experts in experience design. We have 80+ client testimonials to back this up.

We started doing this a decade before it was fashionable. I have been a customer experience practitioner for 18 years. We have had time to iterate and simplify our approach over 100’s of projects.  So much so that we can help a new team to be diagnosing and innovating their core experiences -almost – like pros in under 3 days.

Clearly we don’t spend too much time and effort on our website – as we are too busy out where it matters – with our clients and their customer

HG client logos

So you if you too are passionate about turning better customer experiences into profit or just want an inspiring chat around customer behaviour, get in touch.

In the first instance contact me Graham Bishop



My Linked in page 

Skype: talktobish

Graham Bishop on Flipboard